Important Questions to Ask Before Hiring a Cleaning Company

Whether you’re preparing your rental home for the final inspection, or freshening up your space for spring, choosing the right cleaning company is pivotal. An experienced, fully insured, and dedicated team of experts ensures quality services without the fear of being scammed. Their professional assistance not only alleviates your cleaning stress but also help maintain a healthy, hygienic and spotless indoor environment.

However, with numerous available options, choosing the most reliable service providers in metropolitan cities like Newcastle becomes difficult. It requires an intensive research and a detailed plan.

Here are some important questions to ask a cleaning company before making the final decision. It is good to be specific with the questions, especially when hiring for the best end of lease cleaners Newcastle. From pricing policy to cleaning inclusions & exclusions and cancellation fees, expand your sphere of asking skills and clear your doubts before making the final decision.

Let’s Get Started!

1. Do You Have Experience in Professional Cleaning Services?

This could be the most imperative question to ask when hiring experts for a spotless cleaning service. A company with at least 4-5 years of experience in the industry usually has the expertise to tackle all types of cleaning jobs. They understand the specific lease agreement’s cleaning requirements and easily access hard-to-reach areas for quality outcomes.

An inexperienced company, on the other hand, may damage your property during the cleaning session. Their ineffective cleaning techniques may even cause you to lose your deposited security. So, ask this question in advance and book the best service accordingly.

2. Are Your Cleaners Background Checked?

Don’t forget to ask this when planning to hire professionals from the local cleaning company. As you are allowing strangers into your home or office, knowing they have passed background checks gives you peace of mind.

Remember that renowned companies always conduct thorough background checks on the people they assign to complete the cleaning job. Moreover, consistent screening helps maintain higher hiring standards, helping customers meet desired cleaning results without worrying about the safety of their belongings.

3. What Types of Services Do You Offer?

People often look for different types of services from the company, and every professional would vary in their services. Some people may want a spring cleaning service, while others want a budget end of lease cleaning Newcastle with a thorough carpet cleaning service (as it is excluded from a standard bond cleaning checklist). So, it is important to know the types of services they offer and their expertise to make a well-informed decision.

A professional cleaning company in NSW usually offers:

• House cleaning service
• Spring Cleaning
• End of lease or bond cleaning service
• Oven and BBQ Cleaning
• Office Cleaning
• Carpet cleaning
• Pressure washing, etc

By asking this question, you can easily customise your cleaning package depending on your estimated budget and specific requirements.

4. What If something is damaged during a cleaning? Are your services insured?

Most people often forget this question. If something breaks during the job, the company will repair or replace it. However, they will compensate only if the service is fully insured and bonded. If you skip this question, you risk your precious items and property during the clean-up session.

5. How is the pricing for cleaning services calculated?

Knowing everything about the pricing policy can make a world of difference. Understanding the costs, inclusions, exclusions, and policies will help you determine the estimated cost of the service.

Many cleaners charge hourly rates, while some offer fixed rates. The price may vary depending on the size and condition of the property. A good company always provides the final estimate after evaluating these crucial aspects and other potential challenges. They even don’t ask for hidden charges or fees to complete basic chores.

Ensure you know everything about additional cleaning services and other influencing factors to avoid last minute conflicts.

Tip: Be aware of companies offering vague pricing policy information or super cheap quotes without any pre-evaluation.

6. Do you guarantee your cleaning service?

This is a crucial one. Basic cleaning is not what you are supposed to receive. You are hiring experts for meticulous cleaning for a purpose. As a responsible consumer, you must know about their cleaning guarantees for exceptional results.

For instance, a company specialises in bond cleaning usually offers a bond back guarantee with respective terms and conditions. This means the cleaners might come to re clean the surface in case of missed spots.

7. Does the Cleaning Company Bring Their Own Cleaning Products and Tools?

Nothing can be more annoying than hiring cleaners who arrive at your place without cleaning supplies in hand. You may not care if they bring anything, but it will impact the overall pricing.

Experienced cleaning service providers often come fully equipped with necessary cleaning supplies, such as a heavy duty vacuum machine, scrubbing tools, microfiber cloths, telescopic dusters, brooms, mops, cleaning solvents, disinfectants, degreasers, floor cleaners, etc, to tackle dirt and grime efficiently.

You can also ask questions related to green cleaning. Many cleaning companies in NSW understand the importance of environmentally friendly cleaning practices, and use low VOCs products or chemical free solvents, such as vinegar, baking soda, castile soap, hydrogen peroxide to deliver spotless results. Let them know about your specific cleaning requirements.

7 Questions to Ask Before Hiring Cleaners

Wrapping up

These are some of the important questions that everyone should ask before hiring a professional cleaning service for their home, appliances, or office. Asking questions is a part of research, which can help clear doubts and build trust, helping individuals make informed decisions.