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How Long Does it Take to get your rental bond back in Newcastle, NSW?

How Long Does it Take to get your rental bond back in Newcastle, NSW?
  • John
  • Aug 13 2020
Preparing the rented property at the end of the lease is one of those chores that require a lot of time, energy and proper planning. According to the tenancy agreement, the bond money should be returned to the tenants if they have returned the property in a flawless condition.

A landlord in Newcastle, NSW, has the right to hold back your security deposit in case the property is in a dirty state. Apart from this, you also need to clear all your outstanding rents and other costs to secure your bond money.

At the end of your lease, the property manager or landlord will inspect the rented property thoroughly, and your bond refund will be determined accordingly. If you want to pass your final rental inspection, it is good to contact a reliable company for an affordable end of lease cleaning in Newcastle. They will help you get the bond back without any rental dispute.

However, the question is how long it takes to get the rental bond back in Newcastle if you pass the inspection. To help you get all the answers related to your bond, we are sharing an article below. It includes a complete guide that will help you know the process of getting the security deposit back in Newcastle, NSW at the end of your lease.

Pass Your Rental Inspection

Passing the property inspection is one of the important things that can help you retrieve the full bond amount. But, for that, you need to deep clean your entire rented property from top to bottom.

You can prepare a complete end of lease cleaning checklist and carry out the chores to get rid of tough stains, accumulated dust, debris, mould and mildew from different surfaces around the property.

How to Perform End of Lease Cleaning?

Instead of doing it yourself, you should hire highly-trained end of lease cleaners in Newcastle. They have years of experience in cleaning all types and sizes of rented properties in New South Wales. From cleaning the windows to mopping floors, wiping down kitchen countertops to disinfecting the entire bathroom, they do it with precision according to the REINSW-approved checklist.

You can take their professional assistance and bring back the pristine look of your leased apartment at the end of your lease. Certified cleaners start the process from the top, such as air vents, ceiling fans, walls, light fittings and fixtures, and their way towards windows, blinds, carpets and floors. Professionals know how to impress the fussiest landlord, and thus, they can help you pass the inspection.

They use cutting-edge cleaning equipment and eco-friendly products to give you the highest standard of service at the best price. You can contact the best company for a thorough end of lease cleaning in Newcastle. With their assistance and guidance, you can claim your bond back after passing the inspection.

Procedure: How to Apply Online?

If your landlord is impressed and ready for the bond return, you can submit a claim utilising your Rental Bonds Online account, which is commonly known as RBO. The landlord will get a Notice of Claim, and you will receive your security deposits within 2 working days of their approval.

You can submit your claim using Rental Bonds Online account if your landlord is not agreeing upon giving the bond back. In this case, the landlord will get 14 days with the NCAT (NSW Civil and Administrative Tribunal) to challenge the claim.

If they don’t apply within the given time, you will easily get the claimed amount with ease.  If no, then you have to resolve the rental disputes with the assistance of professionals.

Eligibility As a Tenant

If you want to claim your bond money, you must know everything about the Rental Bond Board. It is the independent and trustworthy custodian of rental bonds paid by tenants to property owners and managers after signing the lease agreement.

Property managers/ landlords have to lodge the tenants’ security deposit with the Board. You can contact them at the end of your tenancy when you want to bond back.  The eligibility criteria to submit your claim is:

  • Tenants should have an RBO (Rental Bonds Online) account. You will be required RBO login ID and password for that.
  • The principal tenant for shared residential tenancies

If your bond was lodged using RBO, then you need to submit your claim online. If not, you can email the completed claim form to the official bond claims site: or you can also post it at any Service NSW Centre.

How to Resolve Rental Disputes?

It is always good to impress your landlord at the end of your lease if you want to get your bond back without any dispute. Repair the property damages like broken doors or windows etc., pay outstanding bills, give notification at least 30 days before the end of your lease and do a thorough end of lease cleaning in Newcastle.

If you fail in doing so, you will end up with a rental dispute. When agreement can’t be reached in any case, then claims can be made solely by your landlord.  You can apply with the Tribunal.

This happens when the fair trading can’t reach any sort of agreement from both parties. That’s why it is important to read the lease agreement carefully to know the terms, rules and responsibilities as a tenant.

If an agreement can’t be reached, NSW tenants and landlords can lodge a complaint. You can also seek the Tenants Advice and Advocacy Service that provides advocacy solutions to all tenants, particularly social housing tenants.

To avoid rental disputes, you need to handover the property in a clean and organised condition, and for that, you need a professional end of lease cleaning in Newcastle.

If you are submitting your claim with Rental Bonds Online and you have an RBO account, then follow this process:

  • First you need to select the ‘Apply Online’ option
  • Login to your RBO account details
  • Fill your Bond Details.
  • Click ‘ Submit a Claim’
  • Follow all the instructions carefully
  • You will get an SMS code for the verification of your claim.

If everything is fine, you will get your bond back within two days of their agreeing to the amount you claimed, or else the landlord has the right to claim against your bond if he/she is not satisfied with you. The landlord may disagree if:

  • The rented property is in the damaged condition. You need to fix the damages before the final inspection.
  • If you don’t clean the premises properly
  • Unpaid Rent
  • Other costs you may need to pay.

Hire Professional End of Lease Cleaners in Newcastle

It is good to search for the most reliable end of lease cleaning company in Newcastle who can offer you the highest standard of cleaning at the best price. Experienced end of lease cleaners tries to give your full bond back by giving you quality service.

They leave no stone unturned when it comes to removing accumulated dust, dirt, debris, stubborn stains, grease, mould and mildew from all areas of your rented property. Whether it is about dirty carpets or grimy windows, hire the best company for professional end of lease cleaning in Newcastle if you want to get your bond back as quickly as possible.


Claiming the bond back at the end of the lease in Newcastle is simple. You can read the entire article and submit the claim online with RBO. This guide will help you know the procedures in getting the security deposit back with ease.